Welcome to the Privacy Policy page 1win Global. This document explains in detail how we collect, use, store, and protect your personal information when you use our platform. This Privacy Policy applies to all members and visitors of the website 1win Global.
We understand that privacy is more than just a word — it is the trust you place in us every time you log in, make a deposit via Touch 'n Go eWallet or DuitNow, or play at our live Baccarat tables. We take that trust seriously and uphold it with full accountability.
This Privacy Policy is published by 1win Global and applies to all services provided through the 1winglobal.best website and related mobile applications. We are committed to protecting our members' personal data in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA).
As an online entertainment platform serving Malaysian players from Kuala Lumpur, Johor Bahru, Penang, Ipoh, Kota Kinabalu, and across the country, 1win Global processes various types of personal data in the course of providing live casino, slots, Baccarat, Sports Betting, and e-sports services. All data processing activities are carried out on a lawful legal basis and with full respect for each individual's right to privacy.
This Privacy Policy should be read together with Terms & Conditions 1win Global for a complete overview of the rights and responsibilities of all parties.
1win Global collects your personal data from various sources as part of operating the platform. The types of data collected include:
| Data Category | Example Information | Mandatory |
|---|---|---|
| Identity Data | Full name, date of birth, gender, MyKad/passport number | ✓ Yes |
| Contact Data | Malaysian phone number, email address, mailing address | ✓ Yes |
| Financial Data | E-wallet account information (Touch 'n Go, GrabPay), FPX details, transaction history (MYR) | ✓ Yes |
| Account Data | Username, password (encrypted), login history, account settings | ✓ Yes |
| Game Data | Betting history, games played, total winnings/losses (MYR), active sessions | ✓ Yes |
| Technical Data | IP address, device type, operating system, browser, cookie data | Automatic |
| Communication Data | Live chat records, support emails, feedback and complaints | When necessary |
| Marketing Data | Promotional preferences, preferred communication channels | Optional |
Your personal data is collected in several ways when you interact with the platform 1win Global:
- Account Registration: Information you provide when creating a new account, including your name, email address, phone number, and date of birth.
- Identity Verification (KYC): Identity documents submitted for account verification purposes when required.
- Financial Transactions: Information related to deposits made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX Maybank2u or CIMB Clicks.
- Platform Usage: Data generated automatically when you play slots, Baccarat, Table Games, or place sports bets on the Malaysia Super League and EPL.
- Support Interactions: Information you share when contacting our customer support team via live chat, email, or Telegram.
- Cookies & Tracking Technologies: Technical data collected automatically via cookies, server logs, and similar technologies when you browse our website.
- Third-Party Sources: In certain cases, we may receive data from approved payment service providers or identity verification partners.
1win Global uses your personal data solely for legitimate, clearly stated purposes. Below are the primary purposes for which your data is used:
- Account Management: Creating, maintaining, and processing your member account, including identity verification and profile management.
- Transaction Processing: Processing deposits in MYR via Malaysian e-wallets and withdrawals of winnings to a registered bank account or e-wallet.
- Service Provision: Allows you to access and enjoy all games and services available on the platform 1win Global.
- Platform Security: Detecting and preventing fraud, unauthorised access, account misuse, and activities that violate the platform's Terms & Conditions.
- Legal Compliance: To fulfil legal obligations under Malaysia's PDPA and relevant financial compliance requirements.
- Customer Support: Providing assistance, answering enquiries, and resolving your complaints effectively.
- Platform Communications: Sending important notices related to your account, policy changes, or security issues.
- Marketing (With Consent): Sending promotional information, the latest bonuses, and exclusive offers only to members who have given explicit consent to receive marketing communications.
- Platform Improvement: Analysing aggregated, anonymised usage patterns to improve user experience, technical performance, and platform content.
1win Global does not sell your personal data to any party. However, in the course of operating the platform, we may share certain data with the following categories of third parties for legitimate reasons:
- Payment Service Provider: Payment gateways processing Touch 'n Go eWallet, GrabPay, DuitNow, and FPX transactions require only the minimum transaction data necessary to securely process your payment.
- Game Software Provider: Our live casino and slots providers receive the game session data necessary to run games correctly and ensure RNG fairness.
- Identity Verification Providers: Certified third-party KYC service providers may receive your identification documents for identity verification purposes only.
- Legal Advisors & Auditors: Our professional advisors may access necessary data when providing legal advice or conducting compliance audits.
- Authorities: Malaysian law enforcement agencies may receive data when required by a valid court order or applicable law.
All third parties that receive your data are bound by strict data protection agreements and are permitted to use that data solely for the specified purposes. We conduct regular security reviews of all our third-party partners.
1win Global continuously invests in cutting-edge security infrastructure to keep your data protected from both internal and external threats. The technical and organisational security measures we implement include:
- 256-bit SSL Encryption: All communication between your device and our servers is encrypted using the latest TLS/SSL protocols.
- Stored Data Encryption: Sensitive data stored in our databases is encrypted using industry-recognised encryption algorithms.
- Two-Factor Authentication (2FA): An additional security layer that members can enable to protect account access.
- 24/7 Security Monitoring: An automated intrusion detection system monitors for suspicious activity around the clock.
- Internal Access Controls: Access to member data within our organisation is restricted to staff with a legitimate work need, in accordance with the need-to-know principle.
- Regular Security Testing: Penetration testing and security audits are conducted periodically by independent third parties.
- Secure Data Backup: Data is backed up regularly to separate locations with equivalent security standards to ensure continuity of service.
Platform 1win Global uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how our platform is used. Below are the types of cookies we use:
You can manage your cookie settings through your browser settings or via the privacy settings panel in your account 1win Global yours. Please note that disabling certain cookies may affect the functionality of some platform features.
1win Global retains your personal data only for as long as necessary for the stated purposes or as required by applicable law. The following are general guidelines for data retention periods:
- Active Account Data: Retained for the duration your account remains active and for 7 years after account closure for financial regulatory compliance purposes.
- Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in accordance with Malaysia's tax legislation and financial reporting requirements.
- Support Communication Data: Live chat records and support emails are retained for 2 years for customer service reference and dispute resolution purposes.
- Game History Data: Retained for 3 years for dispute resolution, fairness auditing, and regulatory compliance purposes.
- Analytical Cookie Data: Anonymised analytical cookie data is retained for no more than 13 months.
- KYC Data: Identity verification documents are retained for the duration of the active account and for 5 years after account closure, in accordance with anti-money laundering (AML) requirements.
When data is no longer needed, it will be securely deleted or permanently anonymised so that it can no longer be linked to you.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:
Request a copy of the personal data we hold about you at any time. We will provide this information within 14 working days.
To request the correction of inaccurate or incomplete personal data. Corrections will be made within 7 business days after the request is verified.
Requesting deletion of your personal data is subject to legal retention requirements. Requests are processed within 30 business days.
To object to the processing of your data for direct marketing purposes at any time by withdrawing your consent through your account settings.
Request your data in a machine-readable format (JSON or CSV) for transfer to another service provider should you choose to do so.
Request that we restrict the processing of your data under certain circumstances, such as while you are disputing the accuracy of the data we hold.
Platform 1win Global may contain links or integrations with third-party services required for platform operations, such as payment gateways for Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX Maybank2u and CIMB Clicks.
When you click on links to third-party websites or services, their Privacy Policy will apply, not ours. 1win Global is not responsible for the privacy practices or content of third-party websites. We recommend reading the privacy policy of each third-party service you use.
1win Global reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform enhancements. Any amendments will be published on this page with a new "Updated" date.
For material or significant amendments, we will notify you through:
- A prominent notice on the platform's main page after you log in.
- An email sent to the address registered to your account.
- A pop-up notice requiring your acknowledgement before you can continue using the platform.
Continued use of the platform 1win Global continuing to use the platform after an amended Privacy Policy takes effect constitutes your acceptance of the updated version. If you do not agree with the changes, you have the right to close your account and request a withdrawal of any eligible balance.
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the privacy team at 1win Global is ready to help. You can reach us through the following channels:
- Privacy Email: support@1winglobal.best (please state "Privacy Enquiry" in the email subject line)
- Live Chat: Available 24/7 on the platform – reach our Bahasa Malaysia-speaking agents
- Telegram: Via official channels 1win Global on Telegram
We are committed to responding to all privacy-related enquiries within 2 business days. For data rights requests (access, correction, or deletion), processing may take up to 14 business days depending on the complexity of the request. You will receive an email acknowledgement within 24 hours of your request being received.
